Client Support Client Support If you are an existing client with an open case, please complete this form for support on your case. Client support is provided exclusively online through our support ticket system to ensure confidentiality of your information. DNA Testing Experts Case Number*Email address provided on your order form*Please provide as much detail as possible on your question.*Support tickets are answered in the order they are received. We will do our best to respond to your question within 24 hours during regular work hours. Our regular office hours are Monday through Friday between the hours of 9 AM and 4 PM MST.