Refund Window:
30 Days from delivery
Non-Refundable Items:
Certain items are non-refundable:
Products that have been opened, usado, or partially used.
Customized or specially ordered reagents (unless they are defective or damaged upon receipt).
Shipping charges (unless the return is due to our error or a defective/damaged product).
Refund Process:
- Contact our customer service team at [email protected] to initiate the refund process.
- Provide the necessary information, including your order number, reason for the refund, and details about the product.
- Upon approval, we will provide instructions for returning the product.
- Inspection and Approval: Once the returned product is received, our team will inspect it to ensure it meets the eligibility criteria.
- Refunds will be approved within 14 business days of receiving and inspecting the returned item.
- Refund Method: Refunds will be issued in the original form of payment used during the purchase.
- Please note that processing times for refunds may vary based on the payment method and financial institution.
- Damaged or Defective Products: If you receive a damaged or defective product, please contact us immediately.
- We may request photographic evidence or other documentation to assess the damage or defect.
Changes to the Refund Policy:
DTE reserves the right to update or modify this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
Please carefully review our terms and conditions for further information regarding purchases, shipping, and returns.
If you have any questions or concerns about our refund policy, please contact our customer service team for assistance.
Thank you for choosing DNA Testing Expert. Your satisfaction is our priority.
Sincerely,
DNA Testing Expert
Xion Biotech Co., Limitado
[email protected]
+86 13323237275